Privacy Policy

1. Introduction

The Banyan Tree Business Consulting India ("BTBC India," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us through our website (btbcindia.com), contact forms, and WhatsApp Business communications. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

We may collect the following categories of information when you interact with our website or WhatsApp Business chatbot:

• Full name and business name
• Email address
• Phone number / WhatsApp number
• Business address and city
• Any message or query details you voluntarily provide
• Basic technical data such as browser type, device type, and general usage analytics

3. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and follow up on business opportunities
• Provide, operate, and improve our consulting services
• Communicate with you via email, phone, or WhatsApp regarding your inquiry
• Maintain internal records of leads and client communications
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. WhatsApp Business & Meta Platforms

We use WhatsApp Business (provided by Meta Platforms, Inc.) and an automated chatbot to communicate with visitors who choose to contact us via WhatsApp. Any information you share through WhatsApp is subject to Meta's own privacy practices and the WhatsApp Privacy Policy, in addition to this policy. We use this channel solely to respond to your inquiries and do not use WhatsApp data for advertising purposes.

5. Data Storage & Third-Party Services

To operate our contact forms and respond to inquiries efficiently, we use trusted third-party service providers to process and store the information you submit, including:

• Formspree (contact form submission handling)
• Google Sheets (secure internal record-keeping of inquiries)
• Botpress (WhatsApp chatbot conversation handling)

These providers process data on our behalf and are contractually and technically restricted from using your data for any purpose other than delivering services to us.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, respond to your inquiry, maintain business records, or comply with legal obligations. You may request deletion of your data at any time as described in Section 8 below.

7. Cookies

Our website may use essential cookies and similar technologies to ensure basic functionality and to understand how visitors use our site. We do not use cookies for third-party advertising or cross-site tracking.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent to communications at any time

To exercise any of these rights, please contact us at info@btbcindia.com.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: